Refund policy
Cancellations, Returns & Refunds Policy
This policy explains cancellations, returns, refunds and faulty goods for purchases made from MontB Automotive Holdings Ltd, trading as Outens Tyres.
Your right to cancel
For most goods purchased online by consumers, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. After telling us you wish to cancel, you normally have a further 14 days to return the goods.
Condition of returned goods
Returned goods should be:
- Unused and not fitted to a vehicle
- In a resaleable condition
- Returned with their original packaging where reasonably possible
- Complete with any accessories, documentation or components supplied
You may inspect goods in the same way you reasonably could in a shop. If goods have been used, fitted or handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction from the refund to reflect any reduction in value.
Tyres and vehicle fitment
Please carefully check the tyre size, load rating, speed rating and specification before ordering. If you order the wrong tyre and return it under your statutory cancellation rights, you will normally be responsible for the direct cost of returning it. Tyres must not have been fitted, driven on or damaged.
This does not affect your rights where the tyre supplied is faulty, damaged, incorrectly described or different from what you ordered.
Return postage
For change-of-mind returns, the customer is responsible for the direct cost of returning the goods unless we agree otherwise. We recommend using a suitable tracked or insured delivery service, especially for higher-value items.
Wrong, damaged or faulty goods
If we supplied the wrong item, or an item is faulty or damaged, please contact us before returning it. Please provide your order number, a description of the issue and photographs where appropriate. We will investigate and provide the remedy required by law, which may include a repair, replacement, price reduction or refund depending on the circumstances.
Refunds
Once returned goods have been received and assessed, we will process any refund due. Where you exercise your statutory right to cancel an online order, refunds will be made in accordance with applicable consumer law, including any standard outbound delivery charge that we are legally required to refund. Refunds will normally be made to the original payment method. Your bank or card provider may require additional time to show the refund in your account.
Exchanges
If you ordered the wrong tyre or product and require a different item, contact us before returning the original order. Where possible, we will help arrange an exchange. Any difference in product price and applicable delivery or return costs may need to be paid.
Your statutory rights
Nothing in this policy limits or excludes your legal rights under the Consumer Rights Act 2015 or other applicable UK consumer law.
Contact us
To start a return or report a problem with an order, please contact Outens Tyres before sending goods back and quote your order number.
MontB Automotive Holdings Ltd t/a Outens Tyres
📍 566 London Road, Grays, RM20 3BJ, United Kingdom
📞 01708 865389
🌐 outentyres.co.uk/contact